Job Overview:
The Java Support Specialist will provide technical support and expertise for Java applications, handle incident resolution using SQL, and utilize the ServiceNow platform for incident management. This role is ideal for individuals who possess strong problem-solving abilities and have experience with technical troubleshooting in a fast-paced IT environment. The specialist will work closely with the development and support teams to ensure smooth operations of Java-based applications and resolve issues efficiently.
Job Highlights:
| Job Role | Java Support Specialist |
| Experience | Freshers |
| Job Type | Remote |
| Company | Prodapt |
| Location | Bengaluru |
| Salary | Not Disclosed |
Qualifications:
- Education: Bachelor’s degree in Computer Science or a related field.
Required Skills:
- Proficiency in Java programming.
- Strong SQL querying skills to troubleshoot and resolve issues.
- Experience with ServiceNow for managing incidents and providing customer support.
Preferred Skills:
- Knowledge of the ITIL framework, which governs IT service management.
- Certifications in Java and SQL.
- Experience in IT support roles, ideally in a fast-paced or enterprise environment.
Responsibilities:
- Provide technical support for Java applications by diagnosing, troubleshooting, and resolving incidents.
- Managed and resolved incidents using SQL queries to identify and rectify issues within databases.
- Utilize ServiceNow for incident management, ensuring that all incidents are logged, tracked, and resolved according to SLAs.
- Collaborate with cross-functional teams to escalate unresolved issues and ensure swift resolutions.
- Maintain system integrity and ensure all support activities follow industry best practices.
This role offers a blend of problem-solving, hands-on technical troubleshooting, and an opportunity to work with a dedicated team in a dynamic IT environment